[Hiring] Patient Service Center Representative II @Tenet Healthcare Corporation

Role Description

The Patient Service Center Representative II is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to both Financial Clearance and Scheduling of a patient. This includes adherence to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling, and other identified financial clearance related duties in addition to full scheduling duties. Upon occasion, the PSC REP II may be only assigned to complex pre-registration. The PSC REP II is expected to develop a thorough understanding of assigned functions.

Qualifications

• High school diploma or GED (Required)
• Two plus years of college (two years in a professional, customer service-driven environment may substitute for two years of college) (Preferred)
• Completion of related medical certification program (Preferred)
• Telephone/call center experience (Preferred)
• Pre-registration and/or scheduling experience (Preferred)
• 2-3 years of customer service experience (Preferred)

Requirements

• Ability to work in a production driven call-center environment
• Familiarity with working with dual computer monitors (may be required to use dual monitors)
• Basic typing ability
• Working knowledge of Windows based computer environment
• Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously
• Extensive multitasking ability
• Strong written and verbal communication skills
• Confirmation of all required vaccinations and screenings prior to the start of employment

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
• For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act