[Hiring] Account Rep - Experienced @ARS National Services

Role Description

Experienced in third-party collections? You already know the job. Now get the setup to match: work from home, a set schedule with weekends off, full benefits, and a monthly bonus that rewards your results.

• Handle high-volume inbound and outbound calls on consumer accounts, including dialer calls.
• Assess each consumer’s situation and negotiate settlements and payment arrangements.
• Document every conversation accurately.
• Follow the consumer-protection rules which govern our work.
• Work on camera for your entire shift.

Qualifications

• A minimum of 2 years of debt collections experience. Third-party collections experience is strongly preferred.
• A proven track record of hitting collection goals, with strong negotiation skills to secure settlements and payment arrangements.
• Working knowledge of FDCPA and Regulation F.
• Brings empathy and professionalism to every call, including the challenging ones.
• High school diploma or GED.
• Reliable high-speed internet and a quiet, private workspace.
• Must live in Florida.
• Fluent in Spanish? That’s a plus!

Requirements

• First 6 months: average $4,000+/month total pay (base + bonus), about $23/hour.
• At 1 year: average $4,500+/month, about $26/hour.
• Starting base: $19/hour, based on your collections experience.

Benefits

• Health: medical, dental and vision insurance, HSA and FSA, and free confidential counseling through our employee assistance program.
• Financial security: 401(k), company-paid life and AD&D insurance, and disability insurance.
• Time off: 8 paid holidays, plus paid vacation and sick time (16 days a year for your first 3 years).
• Referral bonuses when you bring good people with you.