[Hiring] Patient Scheduling Specialist @Resolv.Global

Role Description

We're looking for experienced English-speaking professionals to join our growing remote team as Patient Scheduling Specialists. In this role, you'll serve as the first point of contact for patients scheduling important medical imaging appointments, providing a professional, compassionate, and efficient experience from start to finish.

This is an excellent opportunity for someone with strong customer service skills who enjoys balancing accuracy, empathy, and productivity while working from home.

What You'll Do

• Answer inbound patient calls professionally and confidently
• Make outbound calls when follow-up is required
• Respond to patient inquiries via email
• Schedule, reschedule, and confirm appointments
• Verify and update patient information accurately
• Explain scheduling requirements and appointment preparation instructions
• Communicate clearly and professionally with patients and internal teams
• Navigate multiple systems while documenting interactions accurately
• Deliver an exceptional patient experience on every interaction

Qualifications

• Speaks and writes fluent English
• Has excellent communication and active listening skills
• Is patient, empathetic, and professional
• Can build trust quickly with patients
• Is highly organized with exceptional attention to detail
• Is comfortable multitasking across multiple applications
• Works well independently in a remote environment
• Learns new systems quickly
• Maintains accuracy while working efficiently
• Is dependable, accountable, and punctual

Requirements

• Minimum requirements:
• Windows 11 computer (Mac devices are not supported)
• Intel i5 processor or higher
• Minimum 16 GB RAM
• Webcam
• USB headset
• Reliable fiber internet with a wired Ethernet connection
• Quiet, professional workspace free from distractions
• A second monitor
• A backup power solution is strongly preferred to help ensure uninterrupted productivity during power outages.

Benefits

• $5.50 USD per hour
• Paid weekly in arrears
• Independent contractor position

Application Process

To ensure a fair and consistent hiring process, all applicants must complete every stage. Successful candidates will progress through:

• Application Form
• Prescreen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Preferred Experience

• Medical scheduling
• Healthcare administration
• Medical receptionist
• Patient support
• Call center customer service
• Appointment scheduling
• Healthcare customer service