[Hiring] Patient Financial Advocate @TEKsystems

Role Description

In this role, you will take incoming calls from recent patients to reconcile their billing statements. You will respond via calls and emails, and will mail out letters to the customer. You will be responsible to answer all inquiries regarding their accounts, including but not limited to:

• Account balances
• Outstanding balances
• Late fees
• Payoff schedules
• Changes of insurance
• Disputes on the account

The Patient Financial Advocate (PFA) is a part of the Medical Financial Solutions (MFS) department that uses a holistic approach to secure payment of patient balances on behalf of hospital clients. The primary function of the PFA is to take inbound phone calls in a fast-paced call center, engaging in scripted conversation with patients to collect their portion of the account. This role is empowered to use analytical skills to determine patient eligibility for additional resources to settle financial obligations. New PFAs are supported by robust training receiving three weeks of classroom and floor instruction as well as being assigned a mentor. Success in this role is measured according to meeting established metrics and high performers are awarded with monthly and quarterly cash bonuses. Hard work, exemplary performance and continuously expanding knowledge of host systems can lead to opportunities to move up and become a great people leader.

Your day to day role will include:

• Makes and receives inbound/outbound phone calls to initiate arrangements for patients to pay their portion of the account.
• Respond to patient billing inquiries.
• Negotiate payments and payment plans with patients.
• Submit credit card payments.
• Escalate high complexity billing issues for resolution to a senior associate or supervisor.
• Meets or exceeds daily production requirements.
• Adhere to all applicable disclosure and collections rules and regulations.

Qualifications

• At least 1 year of recent call center experience
• Medical/insurance/billing experience
• Ideally have experience working remotely

Requirements

• Customer service
• Call center
• Healthcare customer service
• Patient care
• Inbound calls
• Customer support
• Microsoft Office
• Bilingual
• Collections
• Medical terminology

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

This is a Contract to Hire position based out of El Paso, TX. The pay range for this position is $18.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: