[Hiring] Patient Engagement Specialist @HarmonyCares

Role Description

The Patient Engagement Specialist is responsible for new patient acquisition. The role is critical to drive the growth of the organization and meet our patient engagement commitments to HarmonyCares customers and partners. Responsibilities include:

• Conduct outbound calls to eligible patients and facilitate efficient scheduling of initial in-home appointments.
• Ensure patients receive a detailed explanation of program services.
• Thoroughly and accurately document call notes and scheduling details in electronic systems.
• Expedite emergency clinical calls as needed.
• Process new appointments or changes to existing appointments.
• Document accurate and concise patient/family feedback and special needs during each call.
• Achieve and sustain expected metrics set by department leadership.
• Demonstrate compassion for individual needs and collaborate with team members.
• Maintain a high level of professionalism and participate in call quality monitoring processes.
• Utilize exceptional communication and social skills to explain services and needs to patients/families.
• Complete ongoing training and coaching programs for further skills development.
• Work collaboratively with corporate and market-based team members.
• Perform other duties as assigned.

Qualifications

• High school diploma.
• Ability to multi-task while given competing priorities.
• Ability to communicate in an empathetic, compassionate, and professional demeanor at all times.
• Ability to problem solve with demonstrated capacity to embrace complex problems.
• Ability to analyze problems and resolve issues in a rapid, direct, and complete manner.
• Demonstrates persistence in meeting objectives and personal development.
• Ability to adapt to new systems and changes as required.
• Excellent communicator with an uplifting and personable manner.
• Excellent written communication skills.
• Excellent data-entry skills and proven ability to navigate multiple computer screens.

Requirements

• Bachelor’s degree (preferred).
• 1 year or more of experience in inside sales, telephonic sales, fundraising, or similar position (preferred).
• Working knowledge of the healthcare industry (preferred).
• Ability to speak multiple languages fluently (preferred).

Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more.
• 401K Retirement Plan (with company match).
• Tuition, Professional License and Certification Reimbursement.
• Paid Time Off, Holidays, and Volunteer Time.
• Paid Orientation and Training.
• Established in 11 states.
• Largest home-based primary care practice in the US for over 28 years.