[Hiring] Patient Contact Specialist I @Geisinger

Role Description

Join our team and be a dedicated supporter of patient access and care. Our team receives and places calls to schedule medical appointments for our patients, ensuring alignment with patient preferences and physician-specific guidelines. We collect and maintain accurate, essential patient information related to registration and insurance. We respond to non-scheduling inquiries and route calls appropriately. Geisinger is proud to offer a minimum starting rate of $15.25 per hour for full-time Patient Contact Specialist positions. Higher starting rates are available based on relevant experience.

• Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician or diagnostic specific scheduling guidelines.
• Respond to non-scheduling inquiries and route calls appropriately.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Provides one-call resolution whenever possible.
• Processes multi-channel messages related to patient and physician requests such as appointments, referrals, prescriptions and complaints.
• Achieves and maintains quality and service goals related to contact center metrics.
• Functions as a team member to organize and prioritize responsibilities to complete daily work assignments.
• Assists with training initiatives for new hires.
• Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Qualifications

• High School Diploma or Equivalent (GED) - Required
• Minimum of 1 year related work experience - Required

Requirements

• Proficiency in computer operations, including the ability to efficiently navigate and manage tasks across multiple monitors.
• Demonstrate adaptability in learning and using various software applications and programs.
• Familiarity with standard office software, web-based platforms, and proprietary systems.
• Ability to troubleshoot basic technical issues independently.
• Familiarity with medical terminology is strongly preferred.

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision and dental.
• Encouragement of an atmosphere of collaboration, cooperation, and collegiality.