[Hiring] Patient Advocate I @US Anesthesia Partners

Role Description

The Patient Advocate I – RCM promotes favorable company relationships with patients, providers, and payers through prompt, accurate, and courteous resolution of telephone and written inquiries.

At this time, US Anesthesia Partners does not hire candidates residing in California, Hawaii, or Alaska.

The base pay estimate for this role is $15.00 - $23.99 hourly. The final offer will depend on the skills, experience, and qualifications of the selected candidate. This range is for base pay only and does not include bonuses or other compensation. This position is eligible for a quarterly bonus. Bonuses are not guaranteed and are awarded based on company and individual performance.

Qualifications

• High school graduate or equivalent required.
• Associate’s degree in health or business administration, or a related field of study is preferred.
• Equivalent combination of education and experience will be considered.
• Experience in a health care organization is preferred.
• Minimum of 1 year of customer service or billing collections experience preferred.
• Bilingual in English and Spanish preferred.
• Excellent verbal and written English language skills to answer customer concerns in simple, common language.
• Proficient math skills (i.e. calculation charges, payments, and adjustments).
• Knowledge of insurance processing, guidelines, and general laws related to all payers.
• Must be able to establish proficiency using the IDX practice management system.
• Excellent customer service skills.
• Ability to multi-task effectively.
• Data entry skills.
• Basic knowledge of CPT, ICD-9, and ASA codes.
• Sound problem solving skills and the ability to make decisions.
• Strong analytical skills.
• Must have a pleasant disposition and high tolerance level.
• Must display a positive “teamwork” attitude and strong interpersonal skills.
• Ability to work effectively and independently with limited supervision.
• Ability to maintain confidentiality.
• Willingness and ability to follow direction and/or company policy as directed by management.

Requirements

• Occasional Standing
• Occasional Walking
• Frequent Sitting
• Frequent hand, finger movement
• Use office equipment (in office or remote)
• Communicate verbally and in writing

Benefits

• Quarterly bonus eligibility based on performance.