[Hiring] Patient Advocate @PRM Management Company LLC

Role Description

Our Patient Advocate serves as the first point of contact for prospective and existing Pelvic Rehabilitation Medicine (PRM) patients. This role blends high-touch patient advocacy with a consultative admissions approach, guiding patients through education, qualification, and scheduling with the goal of converting qualified inquiries into completed consultations and admissions. The ideal candidate is empathetic, confident, patient-focused, and motivated by helping patients take the next step in their care journey.

Key Responsibilities

• Patient Advocacy & Experience
  • Educate patients on chronic pelvic pain conditions and PRM’s treatment approach.
  • Actively listen to patient concerns and provide clear, supportive guidance.
  • Ensure every patient interaction reflects PRM’s standards of excellence and care.
• Admissions & Conversion
  • Handle inbound and outbound calls, texts, and emails from new and existing patient leads.
  • Qualify patients based on clinical appropriateness and readiness for consultation.
  • Address hesitations and objections using a patient-centered, educational approach.
• Documentation & Systems
  • Accurately document and navigate all patient interactions in CRM/EHR systems.
  • Track lead status, outcomes, and follow-up activity.
  • Always maintain compliance with HIPAA and PRM policies.

Qualifications

• 2+ years of experience in healthcare contact center, patient intake, admissions, or patient-facing customer service.
• Strong verbal communication and active listening skills.
• Ability to guide conversations toward next steps while maintaining a patient-first mindset.
• Proficiency with CRM, EHR, and softphone systems.
• High attention to detail and strong organizational skills.
• Self-motivated, ability to work remotely.

Requirements

• Experience in specialty healthcare, medical intake, or patient coordination.
• Background in women’s health, pain management, or specialty clinics.
• Familiarity with medical terminology.
• Experience in goal-oriented or performance-driven environments.

Key Competencies

• Empathy and professionalism
• Patient-centered communication
• Confidence guiding decision-making
• Persistence and follow-through
• Accountability and teamwork