[Hiring] Patient Acquisition Specialist @Somewhere

Role Description

Our patient demand is driven largely by paid advertising, and inbound leads now arrive faster than our founder can respond to while treating a full schedule of patients. Speed is everything here: the gap between calling a new lead in five minutes versus five hours is the gap between a booked evaluation and a lost patient.

This role exists to own the front of that funnel. You will be the first voice a prospective patient hears — reaching out quickly, understanding what they need, confirming they are a genuine fit for our care model, and booking them into a paid initial evaluation. You are not selling clinical plans of care; our founder handles that in person. Your job is to convert interest into qualified, booked evaluations and make sure no lead ever falls through the cracks.

As our first dedicated hire in this area, you will also help turn a working playbook into a repeatable, documented system.

Key Responsibilities

• Lead Response & Outreach
  • Respond to inbound leads within minutes by phone, text, and email
  • Make consistent daily outbound calls to new and aged leads
  • Maintain a structured follow-up cadence so no lead goes cold
• Qualifying & Consultative Conversations
  • Follow — and help refine — a consultative call script
  • Ask the right questions to confirm a lead is a genuine fit for our care model
  • Communicate the value of the initial evaluation in a warm, credible, non-pushy way
  • Screen out poor-fit inquiries so evaluation slots are used well
• Appointment Setting & Schedule Management
  • Book qualified leads into paid initial evaluations
  • Send confirmations and reminders to minimize no-shows
  • Manage rescheduling and keep the calendar full and accurate
• Pipeline & Reporting
  • Log every lead, conversation, and outcome accurately in the CRM
  • Run reactivation outreach to older, unconverted leads
  • Track and report on key metrics: speed-to-lead, contact rate, booking rate, show rate
• Process & Systems
  • Help convert our founder's scripts and workflows into documented SOPs
  • Surface improvements to messaging, cadence, and conversion

Qualifications

• 1+ years in appointment setting, inside sales, SDR, or patient intake — ideally in healthcare, wellness, med-spa, or dental
• Near-native spoken and written English with a warm, professional phone presence
• Proven comfort with high-volume outbound calling and handling objections
• Availability to work full-time on U.S. Central Time
• Sound judgment and discretion handling sensitive personal and health information
• Reliable computer, high-speed internet, and a quiet, professional call environment
• Typing speed of 40+ WPM with high accuracy

Preferred Qualifications

• Direct experience in a chiropractic, physical therapy, or performance/wellness setting
• Experience converting paid-advertising (e.g., Meta) inbound leads
• Familiarity with Jane (JaneApp) or a similar practice-management, CRM, or scheduling tool
• Experience building or documenting SOPs, or working closely with a founder or solo owner
• Comfort in a metrics- or quota-oriented role

Ideal Candidate Profile

• A proactive self-starter who takes initiative without waiting to be told
• Warm and genuine — people trust you quickly on the phone
• Resilient and consistent, energized rather than discouraged by high call volume
• Highly organized, with strong follow-through
• An owner, not just an executor — you improve the systems you work in
• Comfortable being the sole support person for a growing solo practice
• Coachable and motivated by clear goals and measurable results

Why Join Us

• A ground-floor role with direct access to the founder and real influence on how the business grows
• Clear, tangible impact — your work directly fills the schedule and grows the practice
• Room to grow as we expand our team and services