[Hiring] Patient Account Representative 3 @University of Washington Medical Center

Role Description

UW Medicine’s Patient Accounts and Support Services has an outstanding opportunity for a Patient Account Representative 3.

WORK SCHEDULE: 40 hours per week, Day Shift

PRIMARY JOB RESPONSIBILITIES

• Handle a high volume of digital communication with patients, their families or representatives, insurance companies, attorneys, corporate clients, etc. in a structured environment working under a set schedule and tight timeframes.
• Serve as a backup for taking calls in the customer service phone queue as business needs arise.
• Obtain detailed information from patients and relay information to appropriate medical center, billing departments, or patient relations staff as necessary to improve service to patients.
• Research, resolve and respond to patient inquiries.
• Assist patients or their representatives in understanding their financial obligation and developing solutions to meet their financial responsibilities.
• Review and resolve Institutional and Corporate client accounts.
• Review Package agreements to resolve Packaged Accounts.
• Provide initial telephone screening for financial assistance and assist patients in completing financial assistance applications.
• Coordinate with self-pay and collection outsourcing partners to help resolve patient issues and/or communicate outcomes.
• Set up payment plans.
• Assist in orienting and training new staff.
• Meet deadlines and departmental quality and performance standards.
• Prepare accounts receivable adjustments.
• Utilize available resources to obtain eligibility information.
• Update patient demographic, financial and payer information in applicable systems.
• Communicate with Medical Centers' staff, patients and/or third-party payers as required to obtain or verify billing information, payment, and answer questions or resolve concerns.
• Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution.
• Skip trace return mail accounts.
• Analyze bankrupt or deceased patient accounts.
• Maintain spreadsheets and write original correspondence using Microsoft Excel and Word.

Qualifications

• High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Requirements

• Knowledge of UB, CMS 1500, ADA and other utilized billing forms and payer requirements.
• Knowledge of Epic Hospital Billing and/or SBO (a combination of hospital and professional) billing, and registration systems.

Benefits

• For information about benefits for this position, visit this link .

Company Description

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes:

• Harborview Medical Center
• UW Medical Center - Montlake
• UW Medical Center - Northwest
• Valley Medical Center
• UW Medicine Primary Care
• UW Physicians
• UW School of Medicine
• Airlift Northwest