[Hiring] Patient Access Resource Specialist @Oregon Health & Science University

Role Description

The C3 Patient Access Resource Staff is responsible for providing the highest level of customer service while handling all aspects of the scheduling of clinic appointments, referral management, visit preparation, patient eligibility, and financial clearance for the Connected Care Center clinical services. This position is responsible for all aspects of scheduling and supporting patient care coordination across multiple clinical specialties.

• Deliver exceptional customer service to external customers (patients, families, referring providers, insurance carriers, etc.) and internal customers (OHSU healthcare providers and staff).
• Meet or exceed service standards of the healthcare.
• Communicate promptly and professionally.
• Demonstrate patient-centered customer service.
• Handle crisis situations.
• Utilize available information technology.
• Process complaints following standard.
• Provide flexible coverage for internal service.

Qualifications

• One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position description).
• OR one and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting.
• The candidate must have a thorough knowledge of PAS policies and procedures.
• Demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.

Requirements

• Basic computer skills including word processing, Windows applications, online scheduling, and a preference for database skills.
• Excellent verbal and written communications skills.
• Strong customer service orientation.
• Demonstrated effectiveness in confrontational customer interactions.

Preferred Qualifications

• Advanced Degree.
• Experience working with an electronic health record.
• Basic computer keyboarding skills including typing of 40-50 wpm.
• 2+ years patient scheduling experience.
• 2+ years experience working in healthcare, preferably Urology, Neurology, Neurosurgery, GI, or Imaging.
• Medical terminology knowledge.
• Ability to learn new computer skills and systems.
• Experience using Epic.
• Proficient computer skills including word processing.
• Extremely high level of attention to detail.
• Strong customer service orientation.
• Must have excellent verbal and written communication, listening skills, and awareness of self.
• Demonstrated reliable attendance record.

Additional Details

• Monday-Friday during normal hours of operation.
• This position works in a busy environment with many interruptions, multiple demands, and interactions.
• This position will handle a high volume of patient phone calls, high level of multitasking, and scheduling.
• This position requires sitting for at least 2 hours at a time.
• Heavy use of computers and multi-line phones.
• Ability to lift and carry 25 pounds.
• Ability to speak clearly, demonstrate patience, and understanding of customer needs.
• Must be able to deal with competing needs and priorities of internal customers.
• Must be able to work independently from a remote location.