[Hiring] Patient Access Representative @New Jersey Urology

Role Description

The Patient Access Representative serves as the first point of contact for patients. Candidates must provide exceptional customer service while facilitating general appointment and escalation appointment scheduling. PAR will register new patients, review demographics for existing patients, insurance verification and answer general patient questions. PAR is also responsible for preparing patient messages to providers, triage, surgical scheduling and other internal departments. This role plays a critical part in ensuring a positive patient experience and supporting accurate, timely access to the patients.

• Greets patients in a prompt, courteous, and helpful manner.
• Handles inbound calls for a high-volume practice while working remotely.
• Verifies and updates current insurance information, demographics with the Patient.
• Registers new patients in EMR.
• Accurately documents patient requests/concerns in EMR (EPIC).
• Resolves patient inquiries and concerns and escalates emergent concerns appropriately and in a timely manner.
• Performs all other duties as assigned.

Qualifications

• High School Diploma.
• Interact professionally and positively with all patients, colleagues, managers, and executive team.
• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPAA compliance in all daily tasks.
• One year of experience working in a medical practice or in a health insurance organization.
• Excellent verbal and written communication skills.
• Prior use of EMR systems preferred.
• Demonstrates strong self-management skills in a remote work environment.

Requirements

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Thorough knowledge in computer information systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.

Work Environment

This job operates in a remote environment. This role routinely uses standard office equipment such as computers, phones, faxing through Ring Central.

Salary Range

$20.00 – $28.00 per hour. The compensation range listed reflects the anticipated base pay for this position. Actual compensation will be determined based on factors such as relevant experience, education, skills, and work location.

Benefits

• Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans.
• HSA / FSA.
• 401(k) matching.
• Employee Assistance Program (EAP).
• And more.