[Hiring] Patient Access & Care Team Representative @Advocate Health

Role Description

This position is not expected to transition to full-time hours, and we are seeking candidates who are specifically looking for a long-term part-time schedule. This is a remote position. Acts as the first point of contact for customers reaching out to Advocate Aurora through established Patient Access & Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record.

• Provides wayfinding and/or resolves customer inquiries including but not limited to:
• Providing general information
• Paging providers
• Front ending symptomatic patients call for nurse triage
• Updating customer information/demographics
• Verifying medical records
• Entering medication refill requests
• Scheduling patient appointments

Qualifications

• High School Graduate
• Typically requires 0 - 1 year experience in a call center, healthcare or other applicable customer service-related area

Requirements

• Knowledge of customer service and ability to work with a variety of patients and patient situations
• Ability to follow workflows while operating in a structured environment
• Basic knowledge of medical terminology is helpful but not required
• Basic understanding of computers and desktop software packages
• Ability to work in a fast-paced environment, handling a variety of customer/patient needs
• Basic multitasking and problem-solving skills, as well as organization and prioritization skills
• Ability to use/manage a multiple-line telephone system
• Demonstrated ability for analysis, logical thinking, accuracy and concern for detail
• Strong verbal communication skills and ability to interact with a diverse customer population
• Ability to provide excellent customer service and follow up
• Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems
• Ability to work a variety of hours based on departmental business needs

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program