[Hiring] Customer Success Enablement Business Partner @Stripe

Role Description

The Customer Success Enablement Business Partner will support these teams from onboarding through ongoing development, connecting global enablement programs with the priorities of Customer Success leaders, managers, and teams.

You’ll serve as the strategic enablement partner to Customer Success leadership, helping identify the skills, knowledge, and practices that Customer Success Managers need to support their users effectively. You’ll translate those needs into a focused enablement roadmap and work with global program owners, Customer Success Operations, and subject matter experts to deliver it.

You’ll bring an understanding of customer success work and combine strategic partnership with hands-on execution. That includes:

• Shaping role-specific learning offerings
• Equipping managers to reinforce skills
• Using data and feedback to evaluate what’s working
• Making clear tradeoffs about priorities
• Protecting the team’s time
• Connecting stakeholders with the right expertise across enablement

Responsibilities

• Partner with Customer Success leadership to define and execute an enablement strategy aligned with business priorities, role expectations, and performance needs
• Shape onboarding and ongoing development for CSMs, building role-specific offerings and coordinating handoffs for ongoing administration and management
• Build the governance, roadmaps, and operating rhythms needed to prioritize requests, manage dependencies, and deliver complex programs with consistency
• Coordinate with Customer Success Operations, technical enablement, Product, and Marketing to prepare teams for evolving products, processes, tools, and user needs
• Maintain an enablement roadmap, manage cross-functional dependencies, and communicate priorities, progress, and tradeoffs to leaders and stakeholders
• Use conversation intelligence, learning and competency data, business indicators, and field feedback to identify needs and evaluate enablement effectiveness
• Lead learning sessions and equip managers to reinforce skills through practice, coaching, assessment, and feedback

Qualifications

• 5+ years of experience in customer success, professional services, enablement, program management, or a related field supporting post-sales or customer-facing teams
• Working knowledge of the customer success role, demonstrated through direct experience or close partnership with customer success teams
• Experience leading complex, cross-functional programs, including setting priorities, managing dependencies, and coordinating execution
• Experience partnering with senior stakeholders, communicating recommendations and tradeoffs, and translating business needs into practical programs, resources, or guidance
• Experience using data and stakeholder feedback to identify performance needs, evaluate results, and improve programs or ways of working

Requirements

• Experience designing or delivering onboarding, training, or ongoing enablement for customer-facing teams
• Experience supporting customer success teams serving large enterprise customers
• Experience building or improving an enablement program, service model, or governance framework
• Experience working across regions and time zones within a global, matrixed organization
• Familiarity with conversation intelligence, learning platforms, workflow automation, or applications of artificial intelligence in enablement