[Hiring] Patient Access Coordinator @Rothman Orthopaedics

Role Description

The Patient Access Coordinator is a remote call center position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization. If you are qualified for and interested in this role, please apply.

Key Accountabilities

• Number of calls per day
• Average handle time
• Schedule adherence
• Quality
• Abandon rate

Essential Duties

• Answer inbound calls in a fast-paced environment.
• Acts as the first point of contact for patients needing assistance.
• Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
• Demonstrates professionalism and patience when handling calls.
• Maintains department productivity levels for customer satisfaction, including meeting or exceeding monthly scorecard expectations.
• Escalates calls to Supervisor or other departments as necessary.
• Answers questions regarding patient appointments.
• Performs other duties and assists on additional lines as assigned by manager.
• Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards.
• Exemplifies the desired culture and philosophies of the organization.

Qualifications

• High School diploma or GED minimum education requirement
• Must have 1+ years of high-volume call center experience
• Intermediate computer skills required
• Medical terminology knowledge highly preferred, though healthcare experience not required
• Reliable, high-speed internet access and Wi-Fi connection required

Requirements

• Fully remote, but candidates must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX
• Monday - Friday: 8:00am - 12:00pm
• Total Hours per Week: 20
• Pay Range: $18.00/hr - $22.00/hr

Benefits

• Competitive pay
• Comprehensive health and dental benefits
• Tuition reimbursement
• Paid time off
• Retirement savings plans