[Hiring] Patient Access Concierge @Abax Health

Role Description

The Patient Access Concierge independently manages a broader range of patient access activities, including:

• Patient registration
• Insurance verification
• Appointment scheduling
• Prior authorizations

You will serve as a knowledgeable resource for patients, providers, clients, and newer team members, resolving more advanced insurance and scheduling issues and helping spot opportunities to improve workflows. This role suits someone who has mastered the fundamentals and is ready to work with greater independence, take on more complex cases, and begin informally mentoring others.

Qualifications

• High School Diploma or GED required.
• One to four years of Patient Access, Medical Scheduling, Registration, or related healthcare experience required.
• Demonstrated ability to independently verify insurance eligibility, obtain prior authorizations, and manage appointment scheduling.
• Experience resolving moderately complex insurance, authorization, or patient access issues with minimal guidance.
• Experience using electronic medical record (EMR) systems such as Epic or Cerner preferred.
• Working knowledge of commercial insurance, Medicare, Medicaid, and managed care plans.
• Excellent customer service, communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and web-based healthcare applications.
• Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism.
• Ability to work independently in a remote environment with limited day-to-day oversight.

Requirements

• Fully remote, U.S. based position.
• Requires reliable high-speed internet and a private, quiet, and focused workspace that protects patient confidentiality.
• Prolonged sitting while working at a computer and using a telephone or headset.
• Clear, professional communication with patients, providers, and colleagues in every interaction.
• High volume of calls and inquiries, including phone-based communication for up to 8 hours per day.
• Frequent typing and data entry across multiple software applications.
• Continuous communication with patients, providers, insurance carriers, clients, and internal team members.
• Occasional overtime may be required based on business needs.

Benefits

• FLSA Classification: Non-Exempt
• Employer sponsored Medical, Dental & Vision
• Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
• Flexible Time Off Plan & Paid Holidays
• Employee Referral Bonus