[Hiring] Pace Specialist @TekWissen

Role Description

This is a role well suited to an ambitious professional looking for the next step in their career. As a Customer Service Engineer, you will be responsible for:

• Your initial assignment is to become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities.
• As a subject-matter expert, you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.
• After the full launch of the PACE software, you will play a key role in the hyper-care phase for 30 to 90 days, depending on the speed and success of the transition.
• Upon successful completion of the Hypercare phase, you may be considered for transition into a Customer Service Engineer role, preferably within your local region, and you are encouraged to apply for other opportunities across the organization.

A customer service engineer has the following skills and responsibilities:

• You will be servicing Imaging Equipment in the assigned metro area; level could be adjusted based on prior experience.
• You are in a field-based, customer-facing role that primarily installs, services, maintains, and modifies Client's imaging equipment at customer sites.
• You are the "Face of Client" to the customer.
• You support a variety of diagnostic imaging equipment.
• You are flexible and willing to work different shifts as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes.
• You report to the Regional Service Manager at Client Medical Solutions as a CSE.

Qualifications

• Strong customer communication skills; ability to interact directly with clients.
• Technical acumen — ability to understand software, support peers, and troubleshoot.
• Ability to repair/diagnose equipment and perform technical issue resolution.
• Team-oriented mindset; works well with cross-functional teams.
• Ability to lead training on software updates for peer groups.

Requirements

• Associate degree, or college, or military experience in a related technical field.
• Strong technical/electrical background required.
• Biomedical, med tech, or similar hands-on technical experience is a plus.
• Open to entry-level candidates with technical training.
• Candidates transitioning from the military.
• Minimum level: Foundation-level technical education or equivalent hands-on training.

Company Description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients, a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.