[Hiring] Outbound Enrollment Agent @Five Star Solutions

Role Description

Five Star Solutions is seeking Outbound Enrollment Agents to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs. This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Qualifications

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.

Requirements

• Pay: $16/hr with $1 differential for nights and weekends + incentives.
• Hours: Monday–Friday between 10:30 AM–9:00 PM Eastern Time with 1 Saturday per month.
• Paid Training: typically 1 week in length from 9:00am-6:00pm Mon-Fri (EST).
• Status: Full Time 40 hours, Benefit eligible 1st of month after 60 days.

Benefits

• Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers.
• Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.