[Hiring] Enrollment - Inside Sales Phone Agent @Nsight Health

Role Description

We are seeking a motivated and detail-oriented Patient Enrollment Representative to join our Patient Experience Department. In this role, you will be responsible for connecting patients with valuable remote patient monitoring services from the comfort of your home office. You'll make outbound calls on behalf of physicians' offices, explaining the benefits of our programs and securing patient consent for enrollment. This is a rewarding opportunity to make a real difference in patients' lives while utilizing your sales skills in a remote work environment, with the added benefit of significant monthly bonus potential tied directly to your success.

Key Responsibilities

• Conduct outbound calls to patients using provided scripts to explain and enroll them in remote patient monitoring and chronic care management programs.
• Effectively communicate the value of our services, address patient questions, and overcome objections to secure enrollments.
• Meet and exceed daily and monthly enrollment targets.
• Provide exceptional customer service and ensure a positive patient experience.
• Accurately verify and record patient information.
• Adhere to all HIPAA and company compliance guidelines.
• Participate in daily morning virtual meetings and contribute to a positive team environment using Google Workspace tools.
• Utilize Google Sheets and Docs for data entry and reporting.
• Remain flexible and adaptable to changes in scripts, processes, and program offerings.
• Anticipate patient needs and provide proactive support to enhance the patient experience.
• Maintain compliance with company policies and applicable regulations.
• Perform other duties as assigned.

Qualifications

• Proven sales experience is required.
• Excellent communication and interpersonal skills, with a clear and friendly speaking voice.
• Ability to navigate multiple scripts and handle potential rejections.
• Strong ability to build rapport and establish trust with patients.
• Ability to multitask and manage time effectively in a remote work environment.
• Positive, upbeat, and empathetic attitude.
• Ability to read, write, and interpret documents and instructions.
• Strong problem-solving and reasoning abilities.
• Strong communication and organizational skills.

Requirements

• Proficiency in Google Workspace (Sheets, Docs, etc.) preferred.
• An Associates degree is a plus.
• Call center experience.
• Minimum internet speed of 50 Mbps download / 10 Mbps upload.
• Hardwired internet connection required — no Wi-Fi.
• Speed test submission required during the offer process.
• Private, HIPAA-compliant workspace.
• Company-provided equipment shipped upon hire.

Schedule

Monday - Friday 10:00am - 7:00pm EST

Training Requirements

All new hires must complete a comprehensive training program:

• Duration: 5-7 days.
• Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time.
• Attendance is mandatory to ensure readiness prior to independently supporting patients.

Compensation & Benefits

• Competitive base pay: $25.00 per hour.
• Evening Differential: +$1.50/hour for hours worked after 7:00 PM.
• Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM.
• Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday.
• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
• Monthly bonus potential up to $4,500.
• 5% Bilingual Pay Allowance.
• 11 Paid Company Holidays annually.
• Paid Time Off (PTO).
• Medical, Dental, Vision, and supplemental insurance options.
• 401(k) Plan with 3.5% Company Match.
• Company-provided equipment.

Join Our Mission-Driven Team

At Nsight Health, you'll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We're looking for people who care deeply about improving patient lives and building the future of connected care.