[Hiring] Outbound Customer Experience Representative @Medtronic

Role Description

We are seeking an Outbound Customer Experience Representative for our Veterans Experience Team to join a mission-driven team focused on supporting home health monitoring patients, primarily U.S. veterans and the clinicians, caregivers, and VA staff who care for them. As part of the Acute Care & Monitoring organization, your work directly supports continuity of care, clinician confidence, and patient outcomes.

This role is especially well suited for individuals passionate about serving veterans and contributing to work that has a meaningful impact. Strong communication and customer support skills are essential, with technical expertise developed through training and hands-on experience.

Schedule: Monday – Friday, 8 am - 4:30 pm central (flexibility for a later start time if needed)

Qualifications

• Minimum of 4 years of relevant work experience (college degree not required).
• Prior experience in a help desk, technical support, or product support environment.
• Ability and willingness to successfully complete VA background clearance, including fingerprinting at a VA Medical Center shortly after hire.

Requirements

• Experience working with veterans, healthcare systems, or government clients.
• Experience supporting healthcare, medical devices, or regulated products.
• Demonstrated comfort handling high-volume phone-based customer interactions.
• Strong verbal communication, listening, and problem-solving skills.
• Ability to communicate effectively with both clinical and non-clinical audiences.
• Familiarity with knowledge base tools (e.g., Confluence or similar platforms).
• Comfortable working in multiple systems simultaneously.
• Comfortable multitasking.

Benefits

• Starting base hourly rate: $21 / hour.
• Optional overtime available, paid at 1.5x the base hourly rate.
• Annual Bonus: Target of 5%.
• 4 weeks paid time off per year.
• 10 paid holidays per year.
• 401(k) with up to 6% match.
• Comprehensive benefits plan, including medical, dental, vision, and more.
• Fully subsidized Bachelor's degree programs paid up front, and many other paid training opportunities!
• Paid family, medical, and parental leave after 1 year of employment.
• Many more benefits to choose from!

Company Description

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.