[Hiring] Operations Administrator @Avis Budget Group

Role Description

We are searching for an Operations Administrator to join our team in a full-time, permanent capacity. Reporting to the Service Delivery Manager, you will support our tolls and infringements team with all administration, queries and invoicing.

• Maintain the toll hold queue
• Match trips to transactions including contacting customer or location for valid information to match trips
• Analysis of on hold queue to identify opportunities to reduce/eliminate errors
• Monitor franchisee hold queue
• Process infringements:
• Identify and correct discrepancies
• Utilise various methods to obtain correct customer information where required
• Applications for dispute to infringement local bodies
• Rejection notices
• Employee toll on-charging
• Monthly toll invoice processing for the ABG Entity Accounts
• Manage paper toll notices and eliminate/reduce errors
• Vehicle Overdue Reconciliation
• Customer Service:
• Operations liaison
• Applications for dispute to infringement local bodies
• Rejection notices
• Internal and External enquiries
• Licensee support
• Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision

Qualifications

• Previous experience in an administrative/data entry role
• Fluent level of written and spoken English

Requirements

• Analytical and critical thinking skills
• Excellent communication skills both written and verbal
• High level attention to detail
• Comprehensive knowledge of Microsoft Office: Excel, Outlook, Word
• Experience within the car rental industry (Desirable)
• Proactive approach with high-level problem-solving skills (Desirable)
• Comprehensive knowledge of Avis Budget Group policies and procedures (Desirable)
• Knowledge of Occupational Health and Safety legislation (Desirable)

Benefits

• On the Job Training
• Opportunity to work from home (open to be based in other locations in Australia)
• Internal development opportunities
• Employee discounts on car rentals with Avis Budget Group and partner brands
• Access to retail discounts and brand offers
• Discounted lifestyle perks
• 24/7 support through the Employee Assistance Programme (EAP) provided by Converge

Company Description

At Avis Budget Group, you’ll be joining a team of over 1,000 driven individuals, united by purpose and performance. Together, we’re shaping the future of transportation through innovative, customer-focused mobility solutions.

Our performance-driven culture fosters growth and excellence. We empower each other to perform at our best by providing strong leadership, comprehensive training, the right tools, and meaningful rewards.

We’re proud to make a positive impact on the lives of our colleagues, customers, and the communities in which we operate.