[Hiring] Online Product Customer Service Associate @HRS Talent Solutions

Role Description

The Online Product Customer Service Associate is responsible for assisting shoppers with inquiries about online items, including size availability, included accessories, and specifications. This role involves:

• Checking the current catalog and responding clearly to customer inquiries.
• Routing specialized suitability questions to the appropriate team.
• Recording repeated questions to identify missing online information.
• Maintaining accurate customer and item references.
• Helping individual shoppers with approved answers while distinguishing case notes from catalog improvement suggestions.

Qualifications

• Customer service or office administration experience is a plus, but not required.
• Good reading skills and a willingness to clarify unconfirmed details.

Requirements

• Ability to read routine online item inquiries.
• Matching questions to the correct product variations.
• Explaining confirmed features in plain language.
• Logging missing or conflicting catalog details.
• Providing accurate information without overselling products.

Benefits

• Full-time remote position at $28 per hour.
• Training provided on catalog and escalation processes.
• Support for a home office or equivalent quiet setting.

How to apply

Describe how you would answer a question using a product description without guessing. A school or personal example is fine. Candidates selected to proceed may be asked to complete an application on the hiring company’s website.