[Hiring] Customer Service Associate @Zscaler

Role Description

We are looking for a Customer Service Associate, Provisioning to join our team. This is a Remote role, reporting to the Senior Manager, Technical Support Engineering in the Support department. The Customer Service Associate helps deliver secure and reliable Zscaler services for U.S. Public Sector and Federal customers. This role handles provisioning requests and related service changes across approved systems and controlled environments. The associate verifies request details and authorization, performs change control in accordance with documented procedures and customer entitlements, and maintains clear records so each request is accurate, auditable, and completed with appropriate communication.

What you’ll do (Role Expectations)

• Review provisioning requests for completeness, authorization, customer and tenant details, requested services, and required approvals.
• Create, configure, update, and, where authorized, decommission customer or internal tenants and services using approved provisioning systems.
• Apply service entitlements, feature enablements, tenant settings, and account or cloud identifiers in accordance with documented procedures.
• Validate changes after completion and document the work, approvals, exceptions, and relevant identifiers in the system of record.
• Follow applicable Federal security, access-control, data-handling, and compliance requirements when working in controlled environments.

Who You Are (Success Profile)

• You are a learner with a true growth mindset, actively seeking feedback to become a better partner and teammate.
• You operate with urgency, understanding that speed and quality are not mutually exclusive.
• You are a pragmatic builder, obsessed with creating, iterating, and shipping.
• You are resilient and adaptable, viewing change as an opportunity and setbacks as temporary.
• You champion simplicity, distilling complex problems into clear, actionable plans.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows.
• U.S. citizenship is required for this position due to the nature of the assigned customer base.
• Strong analytical and problem-solving skills with proven ability to conduct thorough research.
• 2+ years of customer service facing experience.
• Strong oral and written communication skills, with ability to communicate complex subject matter to leadership, peers, and customers.
• Track record of documenting and executing change control.

What Will Make You Stand Out (Preferred Qualifications)

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.

Benefits

• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks, and more!