[Hiring] Onboarding Specialist @Telepatia

Role Description

You’ll help doctors experience the future of medicine — where documentation happens automatically. Your job is to:

• Turn first-time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands-on, and ensuring they reach consistent usage that makes the tool indispensable.
• Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.
• Monitor adoption metrics: consultations per doctor, drop-off rate, and time to first success.
• Collect feedback and communicate insights to product and engineering teams.
• Assist with patient consent (consentimiento informado) and ensure compliance.
• Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify champions within hospitals who can help scale usage organically.
• Guide doctors during their first consultations using Telepatia’s Scribe platform.

Qualifications

• Clinical research coordinators or assistants (used to managing consent and protocols).
• Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).
• Auxiliares de enfermería o instrumentadores who want to move to a non-clinical, tech-related role.
• Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors).
• Onboarding / Implementation specialists from the tech/startup side.
• Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).
• Customer success or “support on-site” profiles from SaaS or medical device startups.

Company Description

At Telepatia, we're changing the way doctors interact with technology, building real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia.

Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.