[Hiring] Onboarding Specialist @Wagepoint

Role Description

We’re looking for a talented Onboarding Specialist who’s eager to help small businesses feel confident using payroll technology even if they’ve never touched it before. You’ll guide new clients through setup, ensure compliance, and set them up for long-term success with Wagepoint. You will report directly to our Onboarding Team Lead.

• Manage the end-to-end onboarding process for new Wagepoint clients, guiding them from account submission through to a successful first payroll run.
• Ensure payroll accounts are configured accurately and in full compliance with Wagepoint policies and government requirements.
• Deliver clear, effective training through calls, emails, and online sessions to help clients confidently navigate Wagepoint’s payroll platform.
• Track, document, and resolve onboarding issues by collaborating with Sales, Risk, and Support teams to keep clients on track.
• Maintain complete and accurate onboarding records, including setup instructions, support notes, and system configurations in internal tools.
• Identify pain points and recurring issues in the onboarding journey and recommend improvements to streamline the process and enhance the client experience.

Qualifications

• 1+ year of experience processing Canadian payroll or supporting clients in payroll onboarding, support, or implementation.
• Solid understanding of payroll compliance and taxation basics.
• Willingness to learn and adapt as payroll legislation, internal processes, and product features change.
• Strong communication skills with the ability to explain payroll concepts clearly.
• Experience managing KYC/KYB and other compliance documentation.
• High attention to detail and strong organizational skills.
• Ability to investigate and resolve onboarding issues independently while knowing when to collaborate or escalate.
• Comfortable working in a CRM-driven environment (e.g., HubSpot) to track onboarding progress, tasks, and client communication, along with tools like Google Workspace and video conferencing platforms.
• Collaborative, self-directed, and adaptable in a fast-paced, remote environment.

Requirements

• Bonus points if you have your PCP designation or are working toward it.
• You’re a member of the National Payroll Institute (NPI).
• You’ve worked with payroll software or HR/payroll platforms.
• You’re bilingual in French and English.
• You’ve worked in a remote or distributed team environment.

Benefits

• Impact: Dig in and directly contribute to Wagepoint’s growth and success.
• Culture: Work alongside a team that genuinely enjoys solving problems together, celebrates wins, supports one another through challenges, and still finds time for the occasional terrible joke.
• Growth: We believe learning is part of the job. We’re committed to helping you Get Better Every Day (a representation of our Stay Curious and Kind value!) by offering professional development, new experiences, and career growth as we continue to evolve.
• Innovation: Curiosity and experimentation encouraged! Bring ideas, challenge assumptions, responsibly utilize AI, and help shape better ways of working.
• Remote: Work from wherever you do your best work. Wagepoint has always been remote-first, giving you flexibility, autonomy, and hopefully a little extra time with the people (and pets) you love.