[Hiring] Onboarding Specialist @AnewHealth

Role Description

The Onboarding Specialist will grow ExactCare’s patient base throughout the United States by promoting and educating patients on our medication management solutions through phone-based medication assessments, registering patients for our services. The Specialist will build relationships with patients through exceptional customer service, strong education of ExactCare solutions, and acting as a go-between the patient and their ExactCare pharmacy team.

• Conduct a health and medication review with the patient that includes a thorough review of their list of medications and administration instructions and collecting key health information.
• Responsible for accurate data entry of a patient’s prescription information to ensure the patient will receive the appropriate medications.
• Responsible for achieving key performance metrics as set forth by the management team.
• Create a positive first impression of AnewHealth/ExactCare and the unique services we provide.
• Educate facilities, institutions, and patients about ExactCare.
• Manage the patient assessment process to grow business and maintain referral relationships.
• Maintain accurate records and prepare reports for the consistency of information to be shared with the ExactCare team.
• Call on prospective patients daily and schedule them for telephonic reviews and conduct patient follow-up calls.
• Participate in daily team huddles, attend training sessions, and other ad-hoc meetings as needed.
• Open lines of communication with the management team.
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

Qualifications

• Associate’s degree in a related field, or equivalent experience to justify an exception.
• 1+ year of pharmacy customer service experience.
• Certified Pharmacy Technician preferred.
• Excellent problem-solving ability.
• Energetic and compassionate phone skills required.
• Highly motivational and possesses persuasion skills.
• Team-oriented and the ability to help others succeed.
• Very organized with strong attention to detail.
• Excellent with multitasking.
• Self-starter with little to no supervision needed.
• Excellent communication skills; oral, written, facilitation, and presentation.
• Proficient in MS Office suite.
• Passion to help people and enrich their lives.

Requirements

• This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking.
• May be necessary to work extended hours as needed.

Schedule

• This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis.
• Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
• This is a remote position.

Benefits

• Comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance, and short-term disability.
• Voluntary benefits, 401(k), Paid Time Off, and paid holidays.
• Medical, dental, and vision coverage are effective 1st of the month following the date of hire.