[Hiring] Onboarding Specialist @Arketa

Role Description

Guides, coaches, and migration specialists wanted. Our Onboarding team is the first real experience every studio has with Arketa after they sign. We take them from excited new customer to confident, launched business — managing their data migration, training their team, and making sure Arketa is set up to actually work the way their business runs. If you love building relationships, digging into a good migration challenge, and getting real satisfaction from watching a studio owner go from nervous to confident, we want to meet you.

As an Onboarding Specialist, you'll own the full onboarding experience for migrating studios — from kickoff call through go-live. You'll work with studio owners coming from platforms like Acuity, Glofox, Vagaro, Wix, Squarespace, and 60+ others, managing both the data migration side (call prep, data mapping, coordinating with our Migrations team) and the product side (training owners and staff on Arketa so they can actually run their business on it).

The sales team has already shown these studios what Arketa can do. Your job is to deliver on that promise — making a data migration feel manageable, configuring the platform to match how a studio operates, and training owners until they're genuinely confident. At steady state you'll launch ~15–18 studios per month, carrying a larger active pipeline at any given time.

Qualifications

• 1–3 years in customer success, onboarding, implementation, or studio/software management
• You learn software quickly and get genuinely excited about knowing a product inside and out
• A natural trainer — you can walk a non-technical studio owner through a new tool and leave them feeling capable, not overwhelmed
• Strong relationship instincts — partners feel like they're in good hands from the first call
• Clear communicator: you can make a complex setup or migration question feel simple in writing, on a call, or in a walkthrough
• Organized and self-managing — you're carrying a large active pipeline at all times and nothing falls through
• Comfortable with data calls and migration exports — not intimidated by a spreadsheet
• UK-based with full availability during UK business hours

Requirements

• Experience with fitness/wellness studio software (Acuity, Glofox, Vagaro, or similar)
• You've worked behind the desk of a wellness business
• Familiarity with Intercom, HubSpot, Notion, or similar tools — or the ability to learn them fast
• Comfort using AI-assisted tools to accelerate your work

Benefits

• Ownership and Opportunity for Advancement
• Competitive Salary and Stock Options
• Unlimited PTO: our policy is designed to give you the flexibility to rest, recharge, and take care of personal needs — while staying aligned with your team and responsibilities.
• Fitness Class Reimbursement: we’re committed to supporting both employee wellness and our industry relationships. As an Arketa employee we see movement as opportunity.
• For this role, the estimated annual base salary is up to $45,000- $55,000 USD, depending on experience and qualifications. In addition to base pay, we offer equity. We believe in compensating fairly and transparently, and we’re happy to provide more detail during the interview process.