[Hiring] Onboarding Manager @Roofr

Role Description

Roofr is growing our Onboarding team, and we're looking for a Spanish-speaking Onboarding Manager to own the most important window in a customer's journey: the moment they sign to the moment they're live, confident, and getting real value from Roofr.

Your goal is simple: help customers feel the difference Roofr makes in their business as quickly as possible, and make sure getting there doesn't feel overwhelming.

• Own the full onboarding journey for net-new Roofr customers, from supporting them through Account Setup and training through to a clean handoff to their Customer Success Manager.
• Manage multiple concurrent onboardings in a high-volume environment, balancing dedicated 1:1 sessions with scalable, group-based training.
• Guide customers through Roofr in a way that’s practical, confidence-building, and tailored to their unique business workflows, goals, and level of technical experience.
• Drive customers to a clear graduation milestone: they're live, self-sufficient, and ready for handoff to their Customer Success Manager.
• Work closely with the Account Setup Team as an onboarding consultant, ensuring Roofr is configured to reflect each customer's real needs and lay the foundation for strong adoption.
• Deliver engaging live training sessions and group webinars that drive real adoption, not just familiarity.
• Partner cross-functionally with Sales, Account Management, Retention, Product, and the Customer Success team to surface friction, close gaps, and ensure every handoff is clean.
• Contribute to the design and continuous improvement of Roofr's onboarding playbook, building something that scales, not just something that works today.
• Act as a trusted guide during a high-stakes window, helping customers prioritize, build good habits, and set themselves up for long-term success in Roofr.

Qualifications

• Fluent in Spanish (written and spoken)
• 2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment
• Experience working in a fast-paced, high-growth startup environment
• Strong communication and presentation skills across live calls, video meetings, email, and webinars
• Ability to build rapport quickly and adapt your approach based on customer goals, maturity, and engagement level
• Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations
• Comfort demonstrating product value and guiding customers toward broader adoption and better business outcomes
• High ownership mentality with the ability to work autonomously, manage competing priorities, and follow through consistently
• Exceptional organization, time management, and attention to detail to deliver a reliable, high-quality onboarding experience

Benefits

• 1st week of employment is mandatory PTO!
• 1 Friday off per month (we call those our laundry days!)
• Company-wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
• RRSP/401k match
• Generous Parental Leave policy
• Annual company retreat with great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!