[Hiring] Norwegian Speaking Customer Support Specialist @Kats Recruitment

Role Description

We are recruiting Norwegian-speaking Customer Support Specialists for a full-time remote role within Greece, delivering premium customer service for an international consumer brand in partnership with a global customer experience leader.

In this role, you will be the primary point of contact for Norwegian-speaking consumers across Norway. Working from your home office anywhere in Greece, you will manage inquiries across digital channels, resolve account and order requests, and ensure a seamless, high-quality support experience.

• Deliver friendly, professional, and efficient customer care in Norwegian via phone, email, and live chat.
• Assist customers with account management, order status inquiries, product specifications, billing, and returns.
• Diagnose customer challenges accurately and guide users systematically toward first-contact resolutions.
• Maintain consistently high standards of customer satisfaction (CSAT), service quality, and response metrics.
• Accurately log all customer interactions, case details, and outcomes within internal CRM systems.
• Escalate complex technical, payment, or operational issues to senior support tiers as needed.
• Participate in virtual team meetings, coaching sessions, and continuous improvement training.

Qualifications

• Native or near-native fluency in Norwegian (C1/C2 level), both written and spoken.
• Good working proficiency in English (B2 level or higher) for systems navigation, training, and team collaboration.
• Customer-centric mindset with strong active listening, empathy, and problem-solving abilities.
• Clear verbal communication and precise, grammatically sound written skills.
• High self-discipline and time management skills suited for autonomous remote work.
• Dedicated home workspace with a stable, high-speed broadband internet connection.
• Previous experience in customer support, contact centers, or hospitality is an advantage, but motivated entry-level candidates are welcome.
• Residing in Greece or eligible to relocate and obtain local work authorization (AFM/AMKA).

Benefits

• 100% remote within Greece (full technical work equipment provided).
• 40 hours per week, full-time employment on a rotational shift schedule covering Monday through Sunday (with 2 scheduled rest days per week).
• Competitive monthly base salary package (paid across 14 installments per year in accordance with Greek labor law), plus monthly performance-related bonuses.
• Comprehensive private health insurance coverage from day one, plus daily meal allowances.
• Full relocation assistance for eligible candidates moving to Greece, including covered flight tickets, airport pickup, 2 to 4 weeks of initial hotel/temporary accommodation, and dedicated administrative support to obtain local tax and social security registrations.
• Fully paid initial virtual training program, continuous online coaching, and structured internal career development pathways within a global organization.