[Hiring] Network Support Technician I @GCI Communication Corp

Role Description

GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Responsibilities include:

• Handle inquiries, troubleshoot technical issues, and process service requests.
• Proactively monitor and respond to network alerts, acting as the customer's advocate.
• Coordinate maintenance and installation activities that may impact services.
• Detect, act upon, and track all problems.
• Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to higher tiers of support.

Customers include external and internal customers, vendors, and third-party call centers.

Qualifications

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Minimum of six (6) months experience in a customer service or call center environment.

Requirements

• Associate degree in telecommunications, computer science, electronics, or relevant field (preferred).
• Microsoft, ITIL, CompTIA, Cisco certifications (preferred).
• Telecommunications experience (preferred).
• Other telecom industry or job-specific certifications (preferred).
• This position may require access to reliable transportation for occasional travel between locations.

Benefits

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, in standard office/home office settings.
• Available to work additional time on weekends, holidays, or outside normal work hours when necessary.

Company Description

At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

• GCI is an equal opportunity employer.
• Qualified applicants are considered for employment without regard to protected statuses.