[Hiring] Collections Representative @Transworld Systems Inc.

Role Description

Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

• After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver.
• Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.
• Candidates hired for work-from-home positions will receive company-issued equipment.
• Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position.

Compensation: $16.00-$18.00 per hour

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

• At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.

Qualifications

• High School diploma or equivalent
• 2 years previous call center experience
• Fluency in both English and Spanish is required
• FDCPA knowledge preferred
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to exchange accurate information effectively over the phone

• For Remote Positions: The minimum internet speed requirements for remote work are as follows:
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Requirements

• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.
• Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

Benefits

• Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.