[Hiring] NCS Operations Phone Coordinator @Globus Medical

Role Description

As a Surgery Scheduling Coordinator at NuVasive Clinical Services, you will schedule cases for, and maintain relationships with, the scheduling offices of our client surgeons and hospitals. This is a remote position.

• Schedules daily and emergent cases, confirmation of all next day cases, ensuring regularly scheduled ‘check-in’ calls are made with special clients.
• Develops and maintains relationships with our surgeon and hospital schedulers, customizing case scheduling routines to their needs and wants.
• Ensures any client issues are addressed to the client's satisfaction and that those issues are documented.
• Coordinates with after-hours answering service on-call schedule, regional configurations, and dispatch policy.
• Day Shift (8am-5pmPT/11am-8pmET).
• Performs other responsibilities.
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
• Ensures compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role.
• Represents the company in a professional manner and upholds the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications

• High School Diploma or GED.
• Two to five years of office experience demonstrating an increase in responsibility, including a minimum of 6 months of data entry experience.
• Ability to read and write well enough to proof business correspondence for typographical errors and spelling.
• Excellent verbal and written communication skills required to communicate effectively with sales and technical support staff, and with customers.
• Demonstrated typing and proof-reading skills.
• Demonstrated ability to coach, communicate and work effectively with others to clarify decisions for data entry.
• Call center or other experience making and receiving 50-75 calls per day is a plus.
• Experience with high email volume is also a plus.

Requirements

• Ability to sit for long periods of time, 6-8 hours per day in front of a computer screen.

Benefits

• Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.
• Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do.
• Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
• Teamwork: We value every person on our team and treat each other with respect.
• Driven: We pursue our mission with energy and passion.

Equal Employment Opportunity

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.