[Hiring] Navigator @DeepSeas

Role Description

As we continue to evolve and strengthen our client experience, we're excited to introduce The Navigators, a new team designed to guide our clients through every stage of their DeepSeas journey. We're looking for passionate, proactive, and relationship-driven individuals who are ready to take the next step in their careers and make a meaningful impact across our organization.

As a Navigator, you'll serve as the client's compass, helping guide clients through their journey with DeepSeas, from initial engagement through ongoing partnership and renewal. Navigators play a critical role in strengthening client relationships, understanding client needs, and connecting clients with the right people, expertise, and resources across our organization. You'll act as a trusted advocate, ensuring client requests are appropriately prioritized, routed to the responsible teams, and followed through to resolution.

This role goes beyond traditional customer service. Navigators serve as strategic relationship partners who anticipate needs, identify opportunities to add value, and help create a seamless, proactive client experience. You'll collaborate with teams across DeepSeas, including Sales, Security Operations (SOC), Professional Services, IT, Finance, and other departments, to ensure our clients receive the full value of our expertise and services.

Qualifications

• 3+ years of experience in customer success, account management, client services, or a similar client-facing role.
• Working knowledge of cybersecurity and managed services, including MDR and professional services such as Governance, Risk, and Compliance (GRC).
• Strong written and verbal communication skills, with the ability to engage effectively with clients, internal teams, and leadership.
• Demonstrated ability to build relationships, manage competing priorities, and drive results across multiple teams.
• A proactive, solutions-oriented mindset with strong organizational and problem-solving abilities.
• Experience managing client requests, service-level commitments, escalations, and follow-through.
• Comfort using CRM platforms, ticketing systems, and technology-driven workflows.
• Ability to recognize client needs, identify opportunities for added value, and collaborate with account teams.

Requirements

• Previous experience in cybersecurity, managed security services, or technology consulting.
• Familiarity with Managed Detection and Response (MDR), cybersecurity operations, or professional security services.
• Exposure to account renewals, quoting, contract coordination, or account growth initiatives.
• Knowledge of compliance frameworks such as PCI DSS, HIPAA, NIST CSF, ISO 27001, or SOC 2.
• Interest in expanding your career into strategic account management, relationship management, or sales.

Benefits

• Join a strong, profitable industry leader in one of the highest-growth industries around.
• Make a direct impact on both our clients' security programs and our company culture — your opinions matter and are heard.
• A collaborative culture that respects and appreciates you for your unique skills.
• A tight-knit team that supports you in doing your best work while enjoying your work life.
• Hands-on exposure to B2B marketing in the fast-moving cybersecurity industry.
• Variety of projects — you won't get bored.
• Flexible work schedule and casual work environment.
• Competitive benefits package including full healthcare, dental, vision, PTO, Sick Leave, Personal Choice Holidays, Life/Accident Insurance, 401(k) with company matching, and Company Bonus.