[Hiring] Moving Operations Specialist @Sirva

Role Description

The primary objective of the Moving Operations Specialist is to serve as the Moving subject matter expert for Sirva Relocation. Responsibilities will include acting as the primary point of contact for the agent network and 3rd party services and ensuring systems compliance. The Moving Operations Specialist will provide allocation recommendations to further drive quality and customer satisfaction.

• Customer Service (both internal and external)
• Manage escalations
• Perform system audits to ensure agent network compliance
• Manage cost controls and approvals of exceptions and 3rd party costs
• Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation
• Work with other members of the team to ensure the best experience for our customers
• Works with IT on system enhancements
• Document all interaction with agents and Relo

Qualifications

• Associate’s degree or business diploma required (or equivalent experience)
• Exceptional customer service skills
• Ability to multitask in a fast-paced environment
• Attention to detail
• Analytical and problem-solving skills
• Outstanding communication skills
• Domestic House Hold Goods background preferred
• Self-motivated

Requirements

• Salary Range: $20.00 per hour USD
• Comprehensive benefits package that includes:
  • Medical
  • Dental
  • Vision
  • 401(k)
  • FSA/HSA
  • Employer HSA Match
  • Life & Disability Insurance
  • Paid Time Off
  • Volunteer Time Off
  • ID Theft Protection Plan
  • And more
• Benefits are based on employment status and may not be available for temporary or non full-time employees
• Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications
• The final compensation will be determined during the hiring process based on these considerations
• For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range
• Artificial intelligence tools may be used to assist with administrative tasks during the recruitment process
• All screening, assessment, and hiring decisions are made by human recruiters and hiring managers
• This posting reflects an existing vacancy within our organization

Benefits

• Comprehensive benefits package that includes:
  • Medical
  • Dental
  • Vision
  • 401(k)
  • FSA/HSA
  • Employer HSA Match
  • Life & Disability Insurance
  • Paid Time Off
  • Volunteer Time Off
  • ID Theft Protection Plan
  • And more