[Hiring] Moderator @Slickdeals

Role Description

This is a contract position with TCW in partnership with Slickdeals. As a member of the Moderator Team, you will be responsible for ensuring content on the site abides by the governing rules, policies, and guidelines. This includes:

• Responding directly to reports from the community of potential violations.
• Identifying disallowed content.
• Working closely with other teams, such as Deal Editors, Forum QA, Business Development, and Product teams.
• Responding to questions and requests from community members.
• Acting as an ambassador for the site and its community.

What You'll Do

• Directly act upon and respond to reports from members regarding potential violations.
• Proactively monitor for violations of policies, rules, and guidelines.
• Thoroughly document infractions made by users or merchants.
• Issue formal notifications, warnings, or bans to users due to infractions.
• Respond to protests of notifications, warnings, or bans.
• Identify patterns associated with spamming and shilling.
• Arbitrate disputes between community members.
• Communicate with other teams about identified issues.
• Maintain knowledge of current rules, policies, and guidelines.
• Assist with requests for account closures.

Qualifications

• Exceptional interpersonal skills.
• Strong communication skills.
• Considerable experience with arbitrating disagreements.
• “Thick skin” for handling disputes.
• Adept at authoring detailed documentation.
• High school diploma or equivalent.

Requirements

• Bachelor’s degree or greater (preferred).
• Proficiency with Google Docs and Sheets (preferred).
• Knowledge of internet-based terms and technologies such as IP, VPN, etc. (preferred).
• Thorough understanding of the Slickdeals community and its culture (preferred).
• Experience with moderating forum-based communities (preferred).

Benefits

• Expected hourly rate: $20 an hour.
• Competitive base salary and annual bonus.
• Competitive paid time off in addition to holiday time off.
• A variety of healthcare insurance plans.
• 401K matching above the industry standard.
• Professional Development Reimbursement Program.

Work Authorization

Candidates must be eligible to work in the United States.