[Hiring] Middle Customer Support Agent @Everhelp

Role Description

• Handle B2B customer interactions across multiple channels, including email, chat, and phone
• Provide timely and effective support by troubleshooting and resolving customer issues
• Assist in client onboarding processes, ensuring a smooth and positive experience
• Perform administrative and operational tasks, including recurring and process-driven activities
• Maintain accurate records of customer interactions and support activities

Qualifications

• 1+ year of experience in customer support or customer-facing roles
• Advanced English proficiency (C1 level), both written and verbal
• Strong problem-solving skills, with the ability to handle complex and ambiguous issues
• Experience working in asynchronous environments (e.g., remote collaboration tools, task management systems)
• Excellent communication skills with the ability to convey information clearly and concisely
• Proactive, self-driven approach to work with a high level of ownership
• Strong attention to detail and ability to dive deep into tasks when needed
• Adaptability and comfort working in dynamic, fast-changing environments

Requirements

• Healthcare industry knowledge (nice to have)

Benefits

• 20+ vacation days and unlimited sick leaves
• Ability to work fully remotely
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level
• Opportunity for career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past