[Hiring] Mid Market Onboarding Coach @Third-Party Job Posts

Role Description

As a Mid Market Onboarding Coach, you will empower our mid-market customers to transform their properties through our AI Smarts + Hospitality Hearts mission. You will manage and guide the onboarding experience for mid-market properties, serving as a trusted advisor and strategic partner throughout implementation, training, adoption, and launch.

• Guide customers through the successful setup, learning, adoption, and optimization of the Cloudbeds platform and its features.
• Help hoteliers design processes that eliminate friction, allowing them to focus on their guests.
• Balance hospitality expertise with technical proficiency to ensure customers realize value quickly and confidently.
• Model Hospitality Before Efficiency, empowering clients to deliver an experience of Unreasonable Hospitality.
• Collaborate closely with Onboarding Project Management and cross-functional partners to deliver a seamless onboarding experience.

Qualifications

• 4+ years of hospitality operations experience, preferably in leadership or senior operational roles.
• 2+ years of SaaS onboarding, implementation, customer success, account management, or customer-facing software experience is preferred.
• Expertise in hotel operations, including front office, reservations, revenue management, guest services, distribution, and property management systems.
• Experience managing complex customer onboarding, implementation, training, change management, or customer success initiatives.
• Strong consultative, problem-solving, and project coordination skills.
• Experience working with hospitality technology solutions such as PMS, CRS, Channel Managers, Revenue Management Systems, or related hotel software is strongly preferred.

Requirements

• Show strong AI Smarts: Exceptional technical aptitude and learning agility.
• Demonstrate your Hospitality Heart: Proven ability in emotional intelligence and trust-building.
• Ability to engage and influence stakeholders at multiple levels.
• Proven ability to drive customer adoption, operational improvements, and business outcomes through technology solutions.
• Deliver exceptional communication with empathy and a customer-focused approach.
• Comfortable working cross-functionally in a fast-paced, remote-first environment.

Benefits

• Remote First, Remote Always.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays - enjoy an extra-long weekend every month.
• Fully Paid Parental Leave.
• Home office stipend based on country of residency.
• Professional development courses in Cloudbeds University.
• Access to professional development, including manager training, upskilling, and knowledge transfer.