[Hiring] Merchant Support Advisor @Shopify

Role Description

Help someone do the brave thing. Starting a business takes courage. When a merchant reaches out, you get to help them keep going.

The best advisors are great teachers. They meet people where they are, make unfamiliar ideas click, and help them take the next step with confidence.

• You’ll troubleshoot alongside merchants and coach them through the unfamiliar.
• Understand their business, their context, and what’s at stake.
• Help them solve today’s problem and feel more capable of handling tomorrow’s.
• Use AI to investigate and prepare.
• Bring curiosity, judgment, and a teacher’s instinct for when to explain, demonstrate, or let someone try.

If you’re the person others turn to when something doesn’t make sense, we’d like to see how you teach.

Our application is simple: Teach us something in a 1-2 minute video.

Company Description