[Hiring] Customer Service Government Representative @NQX

Role Description

Help Citizens Access Important Government Services from the Comfort of Home. Are you a detail-oriented professional who enjoys helping people while working in a structured and fast-paced environment? NQX is seeking Customer Service Government Representatives to support citizens by providing information, guidance, and assistance with government services. In this role, you'll assist callers with important administrative processes, navigate multiple systems, accurately document information, and ensure every interaction is handled professionally and confidentially.

If you enjoy helping people, following established procedures, and delivering exceptional service while working from home, we'd love to hear from you.

Qualifications

• Strong customer service skills and a genuine desire to help people.
• Excellent verbal communication and active listening abilities.
• Confidence working with multiple computer systems simultaneously.
• Strong attention to detail and accuracy when documenting information.
• The ability to remain calm, professional, and respectful during challenging conversations.
• Strong organizational and problem-solving skills.
• Reliability, accountability, and a strong work ethic.
• A willingness to learn, accept coaching, and continuously improve.
• The ability to follow policies, procedures, and privacy standards consistently.

Requirements

• Bilingualism (French/English).
• Available to work from 35 to 40 hours per week.
• Available to work during all business hours: Monday to Friday from 9:30 am to 6:00 pm (ATL).
• Reliable high-speed internet connection of at least 25 Mbps.
• Have a secure, quiet workspace at home.
• Reside in New Brunswick.
• Training start date: November 26th, 2026.

Benefits

• The comfort of working from your own home.
• Monday to Friday schedules, enjoy your free weekends!
• Competitive salary of $17.00/hour.
• Fully paid training.
• Opportunities to build valuable customer service and administrative experience.
• Complete benefits package after six months, including comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance products and services.
• Supportive team environment with ongoing coaching and development.