[Hiring] Bilingual Customer Service Representative @Teleperformance

Role Description

Are you passionate about high standards customer service, treat others like you want to be treated, and interested in technology? Do you have experience operating or working with iOS, macOS or similar technology? Come join our team!

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300,000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.

Responsibilities:

• Provide first level customer service regarding inquiries about product/account/usage and applications.
• Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company.
• Schedule service calls and follow up with customers/clients.
• Troubleshoot and resolve technical issues using established diagnostics tools and procedures. Escalate customer issues as required.
• Responsible for accurate data input using prescribed applications.

Qualifications

• Must be at least 18 years of age.
• Full time availability between the hours of: Mon - Sun 8AM - 11PM.
• Excellent home internet hardwired - Wifi is not permitted.
• Excellent verbal and written communication skills in English and French.
• Excellent computer skills.
• Bilingualism (French, English, both spoken and written) is required to answer calls from English and French speaking customers across Canada and around the world.

Requirements

• Teleperformance welcomes and encourages applications from people with disabilities.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.

Benefits

• Ability to work from the comfort of your home.
• Paid training.
• Competitive compensation package.
• Performance Incentives.
• Medical and dental benefits plans, as well as Employee Assistance Program.
• Employee Referral program – starting at $500.00 for every referral hired.
• Great perks on everyday products and services with Canada's leading employee perk program.
• Internal career advancement opportunities.
• Tuition reimbursement.