[Hiring] Member Services Representative @TEKsystems

Role Description

As a Member Services Representative, you will serve as the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact, customer-facing role that requires empathy, attention to detail, and a commitment to delivering a high-quality member experience.

Key Responsibilities:

• Respond to inbound calls and digital inquiries from members regarding benefits, claims, payments, and services.
• Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible.
• Document all interactions accurately in the system according to compliance and procedural standards.
• Educate members on plan options and promote appropriate services when relevant.
• Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues.
• Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction.
• Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures.

Qualifications

• Proficient with Windows-based systems (Outlook, Word, Excel, internet browsers).
• Comfortable working across multiple systems simultaneously.
• Strong problem-solving and critical-thinking skills.
• Ability to work in a fast-paced, high-volume environment.
• Service-oriented mindset with a passion for helping others.
• Patient, empathetic, and calm under pressure.
• Positive, professional, and cooperative attitude.
• Open to feedback and committed to continuous improvement.

Requirements

• This is a Contract position based out of Harrisburg, PA.
• The pay range for this position is $18.00 - $19.00/hr.
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 18, 2026.