[Hiring] Member Services Representative @Vision Benefits of America (VBA)

Role Description

As a full-time, Member Service Representative, you are a vital resource to our customers, troubleshooting complex member questions, responding to member concerns, and educating members on their benefit plan. For success in this position, you must have the ability to multi-task, be dependable, and possess top-notch communication skills. Additional opportunities are available as we expand our network, depending on your positive contributions and ability to adapt to change.

• Serve as the first point of contact for member issue escalation and resolutions
• Respond to member requests via phone, email, and fax
• Explain the member's customized benefit plan, as authorized by each individual group
• Act as a liaison for member issues including benefit eligibility, claims questions, and customer satisfaction
• Provide education and orientation of our website to members
• Work with Supervisor of Member Services to ensure proper customer service is being delivered
• Perform other duties of a clerical nature as assigned or required

Qualifications

• At least one (1) year of full-time customer service experience; experience in a call center environment is preferred
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must maintain a residence in Pennsylvania throughout employment
• Ability to work independently with minimal supervision
• Ability to remain calm and diffuse difficult situations
• Ability to influence and effectively communicate with diverse personalities
• Effective oral and written communication skills with internal and external clients
• Strong analytical, problem solving and decision making skills
• Effective organizational and time management skills
• Ability to work well with all levels of management and staff while maintaining a professional and diplomatic demeanor
• Considerable knowledge of MS Word and Excel

Requirements

• This is a full-time position. Days and hours of work are Monday through Friday 10:00 AM to 6:00 PM with occasional overtime
• This position is currently remote. Our office in Carnegie, PA will remain accessible for use as needed
• Selected candidate will be required to complete training periodically in-office for the first 3 weeks (hybrid training) of employment
• Must be available to report to our office occasionally for team/company meetings
• Computer and software provided by VBA. Employee must have access to reliable internet connection and a quiet workspace
• Membership in OPEIU Local No. 457 is required

Benefits

• Starting pay rate is $19.00-$20.00 per hour
• Full-time, permanent VBA employees receive an exceptional benefits package including:
• Health and Dental benefits with minimal employee contribution
• Employer paid Vision, Short Term and Long Term Disability, and Life Insurance benefits
• Vision plan offers generous allowances, no copays, and two materials per year for eligible employee and dependents
• 401k employer matching up to 6% following six months of service, vesting after five years of service
• Generous time off and leave package