[Hiring] Member Services Representative @PIONEER FEDERAL CREDIT UNION

Role Description

As a progressive financial institution, we are seeking a dynamic and enthusiastic individual to fulfill the role of Account and Loan Processor (Member Services Representative) at our eBranch in Mountain Home, ID. Candidates must be eligible for membership at Pioneer to obtain employment.

The Remote Services Member Services Representative will assist members and potential members with their Credit Union needs:

• Explains services and sets up new accounts or additional deposit products.
• Responds to problems and assists members with their loan applications.
• Processes and makes loan disbursements delivered through online and phone channels.

This position will ensure that Pioneer's service standards are always met while diligently working towards delivering WOW through exceptional service:

• Matches Credit Union services and products to members' needs.
• Proactively seeks new business with members or potential members by utilizing and participating in community events.
• Responsible for offering and explaining electronic and video services for members' convenience.
• Performs specific assigned side-jobs and assists other team members with a variety of duties.

Responsibilities Include:

• Opens and performs maintenance on consumer accounts and loans by online and phone channels.
• Analyzes credit reports, looking for opportunities to deepen member relationships.
• Utilizes follow-up practices on all new loans and deposit accounts for increased sales.
• Protects the member and Pioneer through sales of additional loan add-on products.
• Ensures that all inspections and loan documents are done accurately and timely.
• Secures and maintains members' confidential information and protects Pioneer's reputation.
• Develops and maintains a thorough knowledge of the credit union's consumer, real estate, and account policies and procedures.
• Adheres to the credit union's security and internal controls policy, member service standards, and government regulations.
• Acts as liaison between members and various organizations and departments within Pioneer.
• Works diligently to stay current on all Pioneer products and services.
• Completes assigned training to perform job functions or as required by law.

Qualifications

• Experience: Minimum one (1) year of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
• Other Skills: Excellent public relations skills, knowledge of Credit Union services and products, organizational skills, efficiency, and professionalism in communication.
• Must be proficient with Pioneer's electronic channels, including home banking, mobile banking, and myPioneer Personal Assistant products.
• Must be comfortable with technology and willing to support members and potential members through electronic and phone channels.

Requirements

• Very light physical effort typical of most office jobs.
• Work in comfortable positions; may include constant standing.

Benefits

• An excellent compensation package starting at $17.37 (DOE).
• Bilingual Pay wage differential (additional compensation if fluent in Spanish).
• An 8% Employer Matching dollar-for-dollar 401(k) program after Year One.
• Health, dental, and vision insurance (Pioneer pays a minimum of 80% of the premiums for team members AND dependents).
• 12 paid holidays including the day after Thanksgiving for Team Member Appreciation Day.
• Accrue up to 16 days of Paid Time Off in Year One, plus Birthday and Work Anniversary Floating Holidays.
• Up to $300 in Interest-free Wardrobe Salary Advance available on Day One.
• Up to $2,000 in Interest-free Technology Salary Advance.
• Up to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment.
• Up to $2,300 in Tuition reimbursement per semester.
• Childcare reimbursement up to $100 per child per month.
• So much more!