[Hiring] Member Service Call Center Representative @Randolph Brooks Federal Credit Union

Role Description

Randolph-Brooks Federal Credit Union is seeking candidates for full-time employment opportunities with our Member Service Call Center team starting at $20.00/hour. Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.

The Member Service Call Center Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary). Training will take place at the Staples branch location: 5253 S. Staples, Corpus Christi, Texas 78411. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas.

To successfully work from home, employees must have:

• A reliable home internet provider and the ability to hard wire a connection directly to the modem (Ethernet cable provided).
• A workspace at home that is safe, suitable for work, and within a distraction-free environment.

As a Member Service Call Center Representative, you will provide exceptional service to members, non-members, branches, and internal departments through multiple communication channels. You will:

• Process a variety of transactions and inquiries in accordance with policies, procedures, and regulatory laws with supervision.
• Identify member needs and conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union by recommending appropriate products/services and/or solutions to enhance member experience.

Qualifications

• High School Diploma or GED.
• 6 months of work experience in a Call Center or Financial Institution or Customer Service.

Requirements

• Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.).
• Must have good organizational, communication, interpersonal, and sales skills, along with the ability to multitask and manage time effectively with close attention to detail.
• Attendance and promptness are pertinent.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form.
• Ability to handle problems involving several concrete variables in standardized situations.

Skills

• Must be proficient in using PC, Microsoft applications software, Internet Explorer, and other office equipment.
• To ensure expectation of service is upheld, must have good organizational, communication, interpersonal, and sales skills.
• Capable of demonstrating the ability to multitask, manage time effectively, be detail-oriented, accept ownership, and adapt to the needs of the department.
• Self-initiate and apply logic to problem solve with few concrete variables.

Preferred

• Bilingual (English/Spanish).