[Hiring] Member Advocate @PharmaCentra, LLC

Role Description

Join PharmaCentra as a full-time, remote Member Advocate. You will help patients, caregivers, healthcare providers, pharmacies, and healthcare stakeholders by phone, email, and chat. This role is ideal for a dependable customer service professional who communicates clearly, listens carefully, solves problems, and is comfortable using multiple computer systems.

What You'll Do

• Provide professional inbound and outbound customer service by telephone, email, and chat.
• Assist patients, caregivers, healthcare providers, pharmacies, and other stakeholders with questions, requests, and scheduling.
• Support patient services, outreach, and other healthcare programs based on client requirements.
• Use active listening and basic medical terminology to understand questions and provide accurate assistance.
• Troubleshoot basic technical or system-related issues and follow established procedures.
• Accurately document customer interactions, requests, and outcomes in company systems.
• Protect confidential information and follow company policies, client requirements, and applicable privacy standards.
• Meet established standards for attendance, quality, productivity, and customer service.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Strong verbal and written communication skills.
• Professional telephone manner and listening skills.
• Ability to learn and use multiple computer applications and systems.
• Ability to work independently and remain productive in a remote contact center environment.
• Ability to perform all work physically from within the United States.
• A quiet, distraction-free home workspace suitable for professional telephone work.
• Reliable wired high-speed internet meeting the requirements below.

Preferred Qualifications

• Previous remote or work-from-home experience.
• Healthcare, pharmacy, health insurance, patient services, or contact center experience.
• Experience with CRM, contact center, scheduling, or healthcare systems.

Requirements

• Employees must work from within the United States using an approved home workspace.
• You must have a Windows 10 or Windows 11 PC with an Intel i5/AMD Ryzen 5 processor or better, at least 8 GB RAM, and at least a 256 GB SSD, a second monitor, plus a webcam and USB headset. Mac computers and Chromebooks are not supported.
• Your wired internet connection must provide at least 75 Mbps download, 20 Mbps upload, and latency below 50 ms.
• VPNs, proxies, remote desktops, or other technology used to mask or alter your physical work location are not permitted.

Pay, Benefits & Schedule

• Pay: $18.00 per hour.
• Eligible employees may receive performance-based bonuses, DailyPay, paid time off, paid holidays, and a 401(k) plan with a company matching contribution, subject to eligibility and plan terms.
• This is a full-time position with 8-hour shifts scheduled within the 12:00 PM–11:00 PM Eastern Time operating window. One weekend day may be required.
• Training is Monday through Friday, 9:00 AM–6:00 PM Eastern Time.

Application & Interview Process

• Applicants must complete the PharmaCentra online assessment and an internet speed test.
• The speed test should be completed from the workspace and using the computer and internet connection you intend to use for work.
• A clear screenshot, photo, or shareable result may be requested.
• Additional technical verification may be required during the interview process.

Equal Employment Opportunity

PharmaCentra LLC is an Equal Opportunity Employer. We are committed to equal employment opportunities and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Minimum Wage Requirement

PharmaCentra is unable to hire candidates in states or localities where the offered wage does not meet applicable minimum wage requirements. Offer of employment is conditioned upon passing a background check.