[Hiring] Manager of Roadside Assistance @U-Haul

Role Description

Under the direction of the Director, Roadside Assistance, responsible for managing the U-Haul Roadside Assistance Program and departmental personnel who provide prompt support to customers experiencing mechanical issues or customer-caused service needs. The role is responsible for implementing and communicating programs, policies, processes, and procedures designed to support Field Operations in delivering exceptional service to all U-Haul customers.

• Reasonable and predictable attendance is essential.
• Report to the Senior Manager and Director regarding ongoing operations of the department.
• Manage the daily and continual operations of Roadside Assistance.
• Communicate with field personnel regarding Roadside Assistance Programs and Procedures.
• Assign responsibility and communicate with Repair Dispatch Managers and Shop Managers regarding specific Roadside customer calls and mechanical equipment issues.
• Prepare and analyze reports regarding Roadside programs.
• Enforce system and departmental standards, expectations, and procedures.
• Analyze departmental needs and requirements regarding personnel performance, payroll, resources, and budgets.

Qualifications

• Bachelor’s degree in a related field or equivalent in experience.
• Proven experience in a Customer Service or Operations role, preferably in Roadside Assistance or related fields.
• Strong communication, leadership, and problem-solving skills.
• Ability to manage and prioritize multiple tasks in a demanding environment.

Benefits

• Medical insurance
• Prescription drug plans
• Dental & Vision plan with hearing care discounts
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers®
• CVS Virtual Care
• U‑Haul Kids Program
• 24‑Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Career stability
• Opportunities for advancement
• Valuable on‑the‑job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U‑Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company‑paid life insurance
• Voluntary life insurance options
• Short-Term and Long‑Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar® Financial Wellness Program
• U‑Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U‑Haul Mothers Program (Paid maternity leave)