[Hiring] Luxury Travel Client Services Specialist @ABC Worldwide

Role Description

We are looking for an exceptional Luxury Travel Client Services Specialist to join an international organisation and provide high-touch operational support to a U.S.-based team. This is an exciting opportunity for an experienced luxury travel professional who understands the expectations of sophisticated and high-net-worth clients and is comfortable working independently while delivering a highly personalised service.

The successful candidate will initially be part of a small international operation, working closely with the U.S.-based team to learn the organisation’s service model, systems, standards and client expectations. Over time, there is potential for the role to develop into a key position within a growing Cape Town operation.

Qualifications

• Significant experience within luxury travel, luxury hospitality, concierge or high-touch customer service.
• A strong understanding of the expectations and service standards associated with luxury and high-net-worth clientele.
• Experience managing complex or bespoke travel arrangements.
• Excellent verbal and written communication skills.
• Strong organisational and time-management abilities.
• Exceptional attention to detail.
• Excellent judgement and problem-solving skills.
• The ability to remain calm and professional when handling urgent or complex client requests.
• The ability to work independently and make sound decisions without constant supervision.
• Strong computer literacy and the ability to learn new systems and processes quickly.
• A proactive, service-driven and solutions-oriented approach.
• Flexibility to work U.S.-aligned after-hours.

Requirements

• Provide exceptional, personalised service to luxury and high-net-worth clients.
• Support the U.S.-based team with after-hours operational and client service requirements.
• Assist with complex travel arrangements, requests, itineraries and client needs.
• Manage client enquiries professionally, efficiently and with a high level of attention to detail.
• Anticipate client needs and proactively identify solutions.
• Handle time-sensitive and unexpected requests with sound judgement and composure.
• Communicate effectively with clients, suppliers and internal stakeholders.
• Maintain accurate client and operational information within internal systems.
• Follow established service standards and processes while using initiative when situations require flexibility.
• Work independently and take ownership of tasks and client requirements.
• Collaborate closely with the wider international team to ensure a seamless client experience.
• Contribute ideas and feedback to improve processes and service delivery.
• Build a strong understanding of the organisation's operating model with the potential to take on increased responsibility as the Cape Town operation develops.

Benefits

• This role is intended to be more than a traditional client services position.
• The successful candidate will have the opportunity to become an important part of establishing and developing a future Cape Town-based operation.
• As the operation grows, there may be opportunities to take on additional responsibility, contribute to the development of processes and potentially help build and lead a local team.