Luxury Travel Client Services Specialist @ABC Worldwide
Customer Service
Salary unspecified
Remote Location
Employment Type full-time
Posted 5d ago

[Hiring] Luxury Travel Client Services Specialist @ABC Worldwide

5d ago - ABC Worldwide is hiring a remote Luxury Travel Client Services Specialist. πŸ’Έ Salary: unspecified πŸ“Location: South Africa

Role Description

We are looking for an exceptional Luxury Travel Client Services Specialist to join an international organisation and provide high-touch operational support to a U.S.-based team. This is an exciting opportunity for an experienced luxury travel professional who understands the expectations of sophisticated and high-net-worth clients and is comfortable working independently while delivering a highly personalised service.

The successful candidate will initially be part of a small international operation, working closely with the U.S.-based team to learn the organisation’s service model, systems, standards and client expectations. Over time, there is potential for the role to develop into a key position within a growing Cape Town operation.

Qualifications

  • Significant experience within luxury travel, luxury hospitality, concierge or high-touch customer service.
  • A strong understanding of the expectations and service standards associated with luxury and high-net-worth clientele.
  • Experience managing complex or bespoke travel arrangements.
  • Excellent verbal and written communication skills.
  • Strong organisational and time-management abilities.
  • Exceptional attention to detail.
  • Excellent judgement and problem-solving skills.
  • The ability to remain calm and professional when handling urgent or complex client requests.
  • The ability to work independently and make sound decisions without constant supervision.
  • Strong computer literacy and the ability to learn new systems and processes quickly.
  • A proactive, service-driven and solutions-oriented approach.
  • Flexibility to work U.S.-aligned after-hours.

Requirements

  • Provide exceptional, personalised service to luxury and high-net-worth clients.
  • Support the U.S.-based team with after-hours operational and client service requirements.
  • Assist with complex travel arrangements, requests, itineraries and client needs.
  • Manage client enquiries professionally, efficiently and with a high level of attention to detail.
  • Anticipate client needs and proactively identify solutions.
  • Handle time-sensitive and unexpected requests with sound judgement and composure.
  • Communicate effectively with clients, suppliers and internal stakeholders.
  • Maintain accurate client and operational information within internal systems.
  • Follow established service standards and processes while using initiative when situations require flexibility.
  • Work independently and take ownership of tasks and client requirements.
  • Collaborate closely with the wider international team to ensure a seamless client experience.
  • Contribute ideas and feedback to improve processes and service delivery.
  • Build a strong understanding of the organisation's operating model with the potential to take on increased responsibility as the Cape Town operation develops.

Benefits

  • This role is intended to be more than a traditional client services position.
  • The successful candidate will have the opportunity to become an important part of establishing and developing a future Cape Town-based operation.
  • As the operation grows, there may be opportunities to take on additional responsibility, contribute to the development of processes and potentially help build and lead a local team.
Before You Apply
️
remote Be aware of the location restriction for this remote position: South Africa
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Luxury Travel Client Services Specialist @ABC Worldwide
Customer Service
Salary unspecified
Remote Location
Employment Type full-time
Posted 5d ago
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remote Be aware of the location restriction for this remote position: South Africa
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Sent Follow-Up βœ“
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