[Hiring] Loss Draft Associate @Proctor Financial, Inc.

Role Description

The Loss Draft Associate monitors the repair process for losses suffered by borrowers using the loss draft module. This requires working in a call center environment. All activity pertaining to the claim must be documented in the loss draft module and in some cases the client’s servicing system as well.

Essential Functions:

• Verifying insurance policy coverage
• Verifying the Client’s information
• Determine whether the loss is covered by insurance
• Document any information pertaining to the claim
• Ensure the required paperwork is completed
• Handle check deposits
• Make outbound calls
• Process claims completely

Qualifications

• High School Diploma/GED
• Computer knowledge - Proficient in Windows based environment
• Microsoft Office Skills
• Strong analytical skills
• Customer Service Skills
• Strong communication skills both written/verbal
• Strong organizational skills
• Attention to detail
• Ability to prioritize workflow and work in a fast-paced environment
• Works well in a team environment
• Attendance/Quality/Production must meet or exceed PFI standards

Requirements

• MS Office Suite
• Excellent verbal and written communication skills
• Adaptable and able to get things done under pressure with tight timelines
• Customer service aptitude with excellent listening, analysis and problem-solving skills
• Strong attention to detail, ability to work and excel in a team environment
• Ability to work in a fast-paced, often-changing environment

Physical Requirements

• Occasionally required to stand; walk; sit for extended periods of time; reach with hands and arms; bend and perform manual tasks
• Required to communicate verbally and by phone
• Visual acuity is required including color, depth perception, and field of vision
• Must occasionally lift and/or move up to 15 pounds

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more