[Hiring] Licensed Customer Service Representative @Liberty Mutual

Role Description

Join Our Team as a Remote Experienced and Licensed Customer Service Representative!

Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

• Training: Paid training is Monday – Friday, 9:00am - 5:30pm EST (full time). Attendance and active engagement during training is mandatory for success in this role.
• Shift: After onboarding and training is complete, go-forward shifts will have a start time between 11:00 am - 1:30 pm EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.
• Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction-free place to work.
• License: Active P&C Producers insurance license REQUIRED. We are currently not hiring in NY, CA, AK, HI, NM or IL.

Qualifications

• Associates degree or 1+ year Insurance experience preferred.
• 2 years’+ related Customer Service experience is required.
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.
• P&C Producers insurance license required.

Company Description

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.