[Hiring] Customer Service Retention/Sales Representative @ibex

Role Description

As a Sales & Retention Representative, you’ll play a key role in supporting both new and existing customers. This position blends customer service with sales, giving you the opportunity to help customers while earning rewards for your performance.

We’re interested in people who bring enthusiasm, resilience, and a can-do attitude. Even if you don’t meet every qualification, we encourage you to apply! We value potential just as much as experience.

Responsibilities

• Promoting and selling products and services with confidence
• Identifying customer needs and recommending the best solutions
• Handling service and account changes with accuracy and professionalism
• Completing save/service orders and negotiating when needed
• Resolving billing inquiries and adjustments
• Delivering an outstanding customer experience every step of the way

Qualifications

• Strong communication and active listening skills
• Confidence in sales and service scenarios
• Ability to work independently and make sound decisions
• High energy and a professional demeanor
• Reliable with a strong history of attendance
• Proficient in basic math and data entry
• Comfortable working in a fast-paced, team-oriented environment
• Flexible and open to working a variety of shifts

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• High Speed Internet with a hard wired ethernet connection
• Private space to work within your home
• Ability to work full time - 40 Hours per week

What to Expect After You Apply

Once your application is submitted, keep an eye out for an email or text from ibex with the next steps. Be sure to respond quickly so we can stay in touch. If selected, you will be invited to a video interview. We’re excited to meet you and talk more about this opportunity!